Privacy Policy2018-05-16T16:52:39+00:00

How we use your information

This privacy notice tells you what to expect when Crimson Guitars Ltd (‘we’ or ‘us’) collects personal information.  Simply put, we promise not to share visitor/customer information with any external company.  Here you will find information pertaining to:

  • Visitors to our website

  • People who use our ‘Contact Us’ service or email us directly

  • Customers, whether you are buying a guitar or Luthier’s tools & supplies

  • Updates to this Privacy Policy and

Visitors to our website

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  This information is only processed in a way which does not identify anyone.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  If we do want to collect personally identifiable information through our website, we will be up front about this.  We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Crimson

We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to aid our Analytics.  This is statistical data about our users’ browsing actions and patterns and does not identify any individual.  We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our Site and to deliver a better and more personalised service.  You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting you may be unable to access certain parts of our Site.


We use a third-party provider, Aweber, to deliver our e-newsletters.  We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.  For more information, please see

Security and performance

Crimson Guitars Ltd. uses a third-party service to help maintain the security and performance of the Crimson Guitars website.  To deliver this service it processes the IP addresses of visitors to the Crimson Guitars website.


We use a third-party service to publish our website.  We use a standard service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us to improve it.


People who use our ‘Contact Us’ service, email us directly or leave a review

When you use the ‘Contact Us’ service we will receive an email which contains your name, email address,  and any additional details you may include.  This information will not be shared with any other organisations.

We monitor any emails sent to us, including file attachments, for viruses or malicious software.  Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

If a customer leaves a review on a product page the only information disclosed publicly will be the customer’s name/username; if you are logged in to your account at the time of submitting the review.  You can of course, leave a completely anonymous review if you so choose.


Customers, whether you are buying a guitar or Luthier’s tools & supplies

We offer an online retail service dealing in tangible and intangible products and services.  As such, customers may choose to create accounts with us to store billing and shipping information, to keep track of current and past orders and to ensure your transactions with Crimson Guitars run smoothly.

Crimson Guitars Ltd. does not store Credit card, Debit card or Bank account information.  All financial transactions are carried out through PayPal. a third-party payment service.

To open a PayPal account or use the PayPal Services, you must provide your name, address, phone number, and email address.  In order to make payments through the PayPal Services, you must provide credit card, debit card or bank account information.  Whatever financial information you share with the PayPal services is completely private and will not be made available to Crimson Guitars.  For more information about PayPal’s policy go here.

Customers, once logged in, will have full access to, and be able to update, the information that Crimson Guitars keeps, including:

  • Billing and Shipping addresses
  • Email address
  • Telephone number (optional)
  • Past orders
  • Memberships / Subscriptions
  • VAT number


With respect to security; we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website.

DivideBuy, the Interest-Free Credit provider is a third-party service offered by Crimson Guitars Ltd. to allow customers to spread the cost on your purchases with no hidden charges.  When a customer chooses to use the DivideBuy service, the customer, enters into a contact with DivideBuy to provide you, the customer, with interest-free credit.  Crimson Guitars Ltd will not have access to any of the additional information that DivideBuy might require in order to enter into a contract with you, the customer.

For more information about DivideBuy.


Your rights

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account.  You can make these requests simply by contacting us.

Upon request we may provide website visitors with access to all information that we maintain about them, unique customer information, order details, dates of past or current transactions, and communications that the consumer/visitor has directed to our website, such as direct emails and enquiries.


Updates to this Privacy Policy

This policy was last updated May 16th 2018.  If we change or update this Privacy Policy, we will post changes and updates here so that you will always be aware of what information we collect, use and disclose.  We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.  If you have any questions about the Privacy Policy, please contact us.